It starts with a friendly "Hello"….

In today's busy fast-paced world people often forget that exemplary customer service can begin with a friendly "Hello". Taking a genuine interest in your customers needs sometimes seems like a long lost practice. Time expressed with genuine concern and common courtesy is the best investment. Recently, a visiting guest remarked about how his arrival was a truly welcoming experience. He was taken aback by the warm reception that greeted him as soon as he walked through the lobby door. Not only from the associate behind the counter but also by the staff that were present nearby. As it turns out this gentleman was a business owner himself, a Dojo Instructor. He expressed his own ideals about exceptional customer service and how his own staff was encouraged to treat the business as if it were their own. Before heading to his room, this customer was certain he'd be returning to the Ocean Isle Inn because of our genuine hospitality.  

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